FAQ
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FAQ
Our Eternal Roses
Our Eternal Roses are 100% real Ecuadorian roses that are harvested at peak bloom and processed in a non-toxic, non-hazardous and non-allergenic glycerin-based formula. This process effectively dehydrates the roses to preserve the natural beauty and form of the rose. Once preserved, we dye our roses in a selection of vibrant colours which result in the stunning Eternal Roses we offer.
All our roses require minimal maintenance. Please take note of the following to ensure that your roses last for as long as possible:
• Do not water your roses.
• Do not remove your roses from their base.
• Ensure that your roses are kept away from direct sunlight, high temperatures, humidity and strong air conditioning vents.
• Gently remove any accumulated dust from your roses with a soft brush if needed.
• For our Enchanted Rose Domes, please carefully wipe down the glass with a microfibre cloth to remove mist, dust or fog.
Absolutely! You can choose to personalise your Enchanted Rose Dome exactly to your requirements. We offer personalised decals in a range of different fonts and colours which you can select on the product page.
Please reach out to us: info@theeternalbouquet.com for any further personalisation or keepsake requests.
Shipping
The Eternal Bouquet offers free shipping on all orders Australia wide.
All orders are shipped directly from our studio based in Sydney. Each order is carefully prepared and packaged well to ensure they arrive to your destination safely. We place the greatest importance to ensuring our customers are satisfied with their order, and for even greater peace of mind all orders are insured.
Orders are typically dispatched within 1-2 business days.
Please find a detailed overview of our Shipping Information here.
International Shipping
Yes! We offer international shipping on all orders. Please find a detailed overview of our Shipping Information here.
Absolutely! You can choose to have your order delivered on a specific date in the future. You will be able to select your exact date once you reach the checkout page.
*Please note that the delivery date will be the date when your order is dispatched.
This service is currently offered for deliveries in the Sydney metropolitan area. Please select the Saturday Sydney Metro Delivery option upon checkout if you would like your flowers delivered on the Saturday.
Please email us at info@theeternalbouquet.com to discuss any urgent weekend deliveries.
We sure do! We recommend that you place an order on our website in advance to ensure that your order arrives in time for you special day. To do this, simply locate the calendar on our add to cart page, once you've chosen your item/s, and select a future date you would like us to dispatch your order. You will receive an email confirmation shortly after your order has been dispatched.
Please contact us for any last minute or urgent delivery requests, we will try our best to accommodate and make it happen!